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Summer Hours: Please Note

We are off to the beach this summer to enjoy some fun in the sun.  We will accept orders until the evening of June 13th.  We will resume shipping on July 8th.  All orders received between those dates will be held and shipped on July 8th. 

Questions: feel free to drop us a note @ www.info@swoonxoxo.com

 

Non-vacation Shipping Information

Shipping within Hong Kong: We aim to ship all orders that do not require personalization (i.e. stickers, invitations, posters, etc.) within 24 hours.  If you are based in Hong Kong, we ship via courier over night.  This applies to most locations in Sai Kung as well. For addresses in Sai Kung, we will check with our courier to confirm the delivery speed and get back to you if it's not within 24 hours.

In order to receive your partyware the next day, please place your order and pay by 3:00 p.m. to take advantage of our fast shipping service.  While we can't guarantee your order will arrive the next day, it's our aim to have our courier deliver within 24 hours.

Is this order urgent? Drop us a note to let us know: swoonxoxo@yahoo.com.

International orders: We can ship to virtually any address in the world.  When shipping to the United States, regular post takes between 8 and 12 days.  It may be that some items will require additional shipping charges.  If this occurs, we will let you know.

PLEASE NOTE: for orders that need to be cancelled and are paid for using PAYPAL there will be a 4.4% deduction taken from the refund.  This is the fee that PAYPAL charges us when an order is cancelled.  We think it's outrageous but that's their policy.

Returns Policy

You may return most new, unopened items where the packaging is in tack within 15 days of delivery for a full refund. This does not apply to edible items, i.e. candy or baking products.  We'll also pay the return shipping costs for those living in Hong Kong if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within a few weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.


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